Salt & Standard
Ref. S&S / 2026UK & Romania

Hospitality & leisure consultancy

The people who ran the floor. Now working on yours.

Senior operators, chefs, inspectors and assessors who assess your operation, agree the priorities and work alongside your team to put improvements into practice.

Book a 30-minute call Try the free self-check
§ 1 — MethodScroll to read the figure
Fig. 1 — Service, observed. Plate 01 · Floor plan, not to scale
Restaurant floor plan with nine tables, each ticked, and a dashed guest journey from the door to a table and out again.
  1. Fig. 1.1We see what your guests see.
  2. Fig. 1.2We find what costs you covers, margin and reviews.
  3. Fig. 1.3We agree the priorities with you.
  4. Fig. 1.4Then we work alongside your team until it sticks.
Sectors
  • Hotels & resorts
  • Restaurants & bars
  • Events & venues
  • Casinos & leisure

§1 The team, by discipline

Who’s in the room.

One brief brings the right specialists to your operation. Who works with you depends on what you need.

Eight disciplines. Swipe, scroll or use the arrows.

The specialists involved are named in your proposal.

§2 Contents

Six areas. One plan.

Read it like a contents page: each area lists the kind of deliverables it can produce.

  1. Service & standards

    Mystery-guest visitsStandards manualsTeam training plans

  2. Wine & bar

    Wine-list recommendationsDrinks specificationsBeverage margins

  3. Menus & back of house

    Recipe & costing sheetsMenu reviewsKitchen workflow

  4. Food safety & workplace safety

    Food safety proceduresAllergensInspection preparation

  5. Events & leisure

    Event service plansBanquetingOn-site support

  6. Smart Operations

    Booking, review & admin workflowsPractical automation

Note Deliverables are chosen in each proposal. See a fictional sample report.

§3 How we work

Start small. Or go all in.

Three formats, compared side by side.

Format A

Diagnostic

In brief

An on-site review, a written report with scored observations, and a debrief with priority actions.

Includes
  • On-site review
  • Scored report
  • Priority actions
Book a call
Format B

Improvement project

In brief

A defined piece of work with agreed outputs, delivered alongside your team.

Includes
  • A defined piece of work
  • Agreed outputs
  • Delivered with your team
Book a call
Format C

Ongoing support

In brief

Regular visits, team training and manager mentoring, with progress reviews against agreed priorities.

Includes
  • Regular visits
  • Training and mentoring
  • Against agreed priorities
Book a call

Outputs, timing and fees are agreed in your proposal before anything is booked.

§4 Appendices

See it before you book.

A sample of the report you receive, and a short self-check you can run today.

Appendix A · Sample report

See what you get.

A fictional sample report: 69 checkpoints, a score out of 100, practical actions.

Diagnostic · Evening serviceFictional example
72/100
69 checkpoints
6 sections
  1. 01Digital journey11/15
  2. 02Arrival & first impressions12/15
  3. 03Service standards17/25
  4. 04Food & beverage quality15/20
  5. 05Compliance signals12/15
  6. 06Revenue opportunities5/10
See the sample report
Appendix B · Free self-check

Ten questions. Five minutes.

A free self-check to spot everyday service gaps. Bring the results to the call.

  • Every guest is acknowledged within 60 seconds of walking in.
  • Allergen information is offered clearly, not an “ask a member of staff” dead end.
  • Your opening hours on Google match the hours on your door.
Start the self-check

Tell us what you’re working on.

A 30-minute call. No obligation. A tailored proposal if it makes sense.

Book a 30-minute introduction

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Prefer email? Write to [email protected] and tell us a little about your project.